Consumer Protection Charter

The HELPERS marketplace platform is committed to ensuring commercial compliance and consumer protection for all of our members. We understand that the marketplace environment can pose potential risks for both service providers and customers, and it's our responsibility to mitigate those risks through strict adherence to all relevant laws and regulations. We have implemented robust compliance processes to ensure that all transactions on our platform are legal and fair. We also have a dedicated team that monitors the platform for any suspicious activity and takes immediate action to ensure the protection of our customers and service providers. Additionally, we provide our customers with resources and educational materials to help them make informed decisions and protect themselves from fraud and scams. Our ultimate goal is to create a safe and secure marketplace environment where all members can transact with confidence and trust.

You can file a complaint through any of the following:

Abu Dhabi Government Contact Center 800555

  For complaints against the commercial facilities outside Abu Dhabi, don't hesitate to call
the Ministry of Economy 600522225

To know more about consumer's rights and duties, please visit ADDED's website:
https://added.gov.ae/-/media/Project/DED/Documents/Customer-Protection/DED-Consumer-Manual-Guide-En-Final.pdf