Ratification of the Convention
By accessing, connecting, using or creating an account on this Website and associated applications on iPhone , iPad, Android and any mobile application (hereinafter referred to as the "Platform"), including without limitation any services offered on the Platform, you acknowledge that you have read and understood the following terms and conditions (collectively, the "Terms"), which include these Terms, and the terms of our Privacy Policy available on the Website www.helpersapp.ae You further agree to abide by them and comply with all applicable laws and regulations regarding your use of the Platform. You acknowledge that these Terms constitute a legally binding and enforceable contract between you and HELPERS COMMERCIAL BROKERS SERVICES - SOLE PROPRIETORSHIP L.L.C. (hereinafter referred to as "Helpers", "Company" or "we", "us" or "us" any pronoun referring to us) with reference to the use of this Platform. Please read these terms before ordering any services from our app.
By accessing, using, browsing, or registering on the Platform, you become a user of the Platform ("User" or "you"). You agree and undertake as a user to comply with the provisions of these Terms.
You are responsible for making all necessary arrangements for you so that you can access the Platform. You are also responsible for all persons who access the Platform through your Internet connection to be aware of these Terms and that they comply with their application. By viewing, using, accessing, browsing, or submitting any content or material on the Platform, you agree to these Terms as a binding legal agreement without any restriction or qualification. "You" or "you" includes any person or entity that brows, uses, accesses, browses, or displays any content or material on the Platform.
If you do not agree to these Terms, then you will not be able to use the Platform. Helpers reserves the right to modify these Terms at any time without notice. You agree that each visit you make to the Platform will be subject to the Terms as proposed, and your continued use of the Platform now or after making amendments to these Terms confirms that you have read, accepted, and agreed to be bound by those amendments.
Services
The Platform enables its users who agree to be bound by the Terms to request their services from service provider partners, service vendors, service providers, etc., which may be operated by third parties or affiliates (hereinafter referred to as "Merchants", "Service Providers", "Independent Service Provider" or "Independent Merchant”).
The purpose of this platform is to provide a simple and convenient service to users, connecting them with merchants in the vicinity of their region for the purposes of reconciling the merchant providing the service and the consumer of the service provided ("Our Service") in order to request a variety of services that include various tangible and intangible services provided by service providers and merchants for a price (hereinafter referred to as the "Service"). Some services including but not limited to medical services available on our Online Platform may be subject to certain purchase restrictions ("Restricted Services").
The interactive options available to users allow users the benefits of creating and sending orders with the click of a button. When you place an order with a merchant, Helpers acts as an intermediary to facilitate the fulfillment of the order on behalf of that merchant through the platform as well as manage your experience during the order fulfillment phase. We created the platform to become a store for services for its users.
Helpers does not sell, provide, or interfere in any way with the production of any service provided by merchants. The advantages offered by this online marketplace include the ability to search and find local merchants who provide these services to their addresses or at the headquarters of their service activity, as well as enabling them to request them through this platform. Merchants must comply with the local laws, systems, regulations, and standards in force in the country relating to the preparation, sale, marketing, and safety of services.
Merchants registered on the Helpers platform
The merchant can be independent and not subject to any organization or institution, whether licensed or unlicensed, and the merchant may be a company, organization or institution that has a legal capacity according to the establishment license and commercial licenses issued by the official authorities in the United Arab Emirates, Helpers may impose restrictions on the merchant, such as providing licenses and approvals that prove the legitimacy of practicing the profession in the total in which he provides his services in order to be able to complete the registration process on the Helpers platform. .
At Helpers, we mean an unlicensed independent trader, including but not limited to "productive families" and "artisans" who are not in violation of the law from providing services without a commercial license , Helpers will continuously review the lists of licensed activities , activities that require a license, or activities that are permitted to be practiced without a license in the UAE and will amend the registration requirements as approved by the licensing authorities. In relation to our position on the offer of services on the Platform.
Our review of the lists of activities is a precautionary work that we do to achieve optimal compliance in the application of the laws and decisions of the official authorities and is not mandatory on Helpers Company and merchants must verify that he has obtained the necessary approvals to practice any activity before the process of submitting a registration application on the platform and the merchant bears all the consequences of practicing a commercial activity in the field of services on the platform and is the only one responsible before the judiciary and the concerned authorities for committing a violation of practicing an activity without a permit or providing services It does not fall under the commercial activity authorized to practice by the licensing authorities.
Some free activities do not require a license and only require a permit to practice the activity on the Internet. Before registering it on the platform, merchants must make sure that they obtain these permits, such as the activities of celebrities and influencers on social networking sites. The practitioner of this activity bears all responsibility if it is registered without attaching the requirements required by the Helpers platform. We at Helpers do not make mandatory or place restrictions on some requirements, but we expect the merchant to be fully aware. He is familiar with the regulations and laws governing this category of activities.
Merchant Services
Merchants review several types of services on the Helpers platform, tangible services or digital services or services related to the provision of goods or products, Helpers does not interfere in the way the service is provided, and the merchant is solely responsible for the method and how the service is provided and the merchant is fully responsible for the quality of the service provided.
Helpers acts as an intermediary between merchant and customers and Helpers expects merchants who are registered on the platform to provide good quality services. The Helpers platform will provide customers with a space to evaluate the service Customer feedback is subject to these Terms and Conditions.
Tangible Services
Tangible services by which we mean those services that need the presence of the merchant and dealing with them directly to implement them, which are those that depend on the skill and professionalism of the merchant and the merchant receives a fee for a fee and the provision and implementation of the service. Helpers will verify the merchant's ability to implement the service to be displayed on the Helpers platform. At Helpers, we do not measure a trader's skill, but rather ensure that they have a business license or any permits and approvals from the official authorities regulating the activities in the United Arab Emirates that allow them to provide the service to consumers.
Tangible services will depend on the mandatory identification of the merchant's location data and the data of the customer requesting the service, in accordance with the policy that will be mentioned later in these terms and conditions.
Digital Services
Digital services, or as some call them remote services, which are services that do not require the presence or presence of the merchant providing the service but are implemented through the Internet or through the Helpers platform, and the service applicant receives them via the Internet or the Helpers platform. The merchant will choose the services provided by the Helpers platform to the merchant to provide to customers and Helpers will review the services to be offered on the platform, some services may be subject to some conditions Accordingly, the merchant will not be able to offer his services until after fulfilling those requirements required by the platform, for example, but not limited to "consulting services in the medical and engineering fields and other activities".
Services related to the provision of goods or products
Services associated with the provision of goods or products are services that require the presence of the merchant and the provision of materials that may be materials that are considered part of the service or materials that help the merchant to complete the service provided and the merchant receives a fee for his skill and those materials. The merchant will be responsible for estimating the cost of the service, including the cost of the materials in one price. The pricing policy for the services will be mentioned in these terms and conditions.
Helpers does not interfere in any way with the materials that are part of the service or the materials used in the implementation of the service and does not evaluate those materials and does not guarantee that the merchant is responsible for any materials he uses in his personal and legal capacity, and Helpers does not set conditions and standards for the materials used by merchants during the provision of the service, although Helpers has the right to stop the merchant from offering his services on the platform if it becomes clear to us that the merchant is misusing the platform from During his use of materials that may harm customers, their health or safety, or inferior materials, or his use of materials that violate and are punishable by law, or criminalized by custom or not accepted by society, we at Helpers are primarily concerned with the interest of the customer and the safety of society in general.
We do not have a policy for examining materials at Helpers, but you, as a merchant, acknowledge your consent to us under your acceptance of this agreement and these terms and conditions to inspect those materials, and our estimates after inspection are sufficient to suspend the account unless the merchant proves otherwise, and if the merchant does not allow us to conduct the inspection process for verification, the account will be automatically suspended based on the complaint received by the customer. . Suspension of the account or seizure of funds is a precautionary measure to ensure the rights of all parties and Helpers will provide everything related to the service request to the competent authorities in the settlement of such disputes.
How to provide services on the Helpers platform
Tangible Services
The merchant must specify the location of the service provision, Helpers allows the freedom to choose to provide the service to merchants either at the location of practicing his activity in his authorized facility and registered with the official authorities or at the location of the service applicant "the customer’s home" or the location chosen by the customer to receive the service. Helpers mandatorily provides the locations of merchants on the platform and according to the surroundings chosen and determined by the merchant when listing the service, and the service applicant will be able to obtain the services that appear in his surroundings on the map, or the perimeter chosen by the merchant.
When executing the service in the home of the service applicant, the merchant is responsible for his inappropriate behaviors We at Helpers expect that the merchants will be professional and honest while performing his work, however, we have the right at Helpers once you accept this agreement and the terms and conditions to suspend the merchant account in the event that we receive a complaint from the service applicant about any abuse that may affect the buyer's person or his family within the vicinity of the partial implementation of the service For the purpose of verifying the complaint and its validity, we at Helpers have the right to permanently close the account if it is proven that there is abuse of the buyer. At Helpers, we focus primarily on providing integrity services and service providers and may share with the relevant authorities any information related to the request if this happens.
The service provider must clarify in his personal file the mechanism of providing the service, the place of its implementation, and determine the working hours so that the customer can know whether the service will be provided at his headquarters or the merchant's headquarters. If the customer requests the service by mistake in anticipation that he will receive the service at the dealer's headquarters, Helpers will review the customer's request and will refund the full amount deducted to the customer's account and the merchant will be notified of the cancellation of the order with the reason. We are at Helpers We play the role of mediator, and it is our mission to facilitate the agreement between the merchant and the buyer and the reservation of rights and we work in a way that ensures the reputation of the platform and the reputation of the merchant alike Buyers' satisfaction is a primary goal.
Digital Services
The licensed merchant does not have to practice some activities, according to the nature of the work, he is required to locate the provision of services on the maps used in the Helpers application, and the buyer does not share the merchant's location data, and we at Helpers mean digital services, for example, but not limited to those services that can be delivered through the Helpers application or any web-based medium such as e-mail, shared files and storage clouds, the merchant will have to determine the medium to be used on the Internet. To deliver the buyer's order through it, the merchant will be fully responsible for the security and safety of the service or product sent to the buyer, however, Helpers has the right to review the medium chosen by the merchant and we encourage the merchant to choose an approved medium with a prepaid subscription to a third party, and the merchant can use a medium accepted by the buyer to receive his service or the product sold, and in this case the buyer bears part of the responsibility for the arrival of the product or service and Helpers does not guarantee or guarantee the quality of the service or Product All responsibilities are on the merchant's shoulders with regard to the service or product, and Helpers' role is exclusive to settling the digital transaction by ensuring that the service arrives in exchange for the buyer's payment of the cost of the service or product. The application will provide the best way to confirm the customer's receipt of the service or digital product, under which it will serve as a signal for the completion of the transaction and under which Helpers will transfer the merchant's dues.
Service pricing, payment methods and settlement of dues on the Helpers platform
Services Pricing
The Helpers platform allows the merchant the property of adding services and the price of the service or product that he will display through the platform, and the merchant can at any time modify the price of the service or product, and the merchant has the full right to offer his services at the prices he adopts, and Helpers does not interfere in the prices of services in any way The merchant is the one who owns the service and is the final due to the selling price, and the merchant must understand well that Helpers is a company that achieves its revenue from several factors, including imposing a fee rate About brokerage fees added to the price of the basic service and Helpers has the right to amend this percentage without reference to the merchants and Helpers has the right at any time to change the policy of imposing fees or imposing fees in particular with some practitioners of activities as it deems appropriate and the merchant will be notified of any amendments made later to the percentage of fees imposed by Helpers as a fee premium for commercial brokerage and the trader must understand well that the brokerage fees include the costs of managing the platform and third parties.
The merchant must display the final price of the service or product, including all compound fees such as tax and the price of materials used in or during the provision of the service. Helpers does not detail the costs of the merchant in the customer's invoice and the merchant must explain this in the user's file to the buyers, noting that any detailed costs will be displayed in the invoice sent later to the buyer through the Helpers platform, such as taxes, if any, will mean costs belonging to Helpers and not costs related to the merchant, despite the billing process This does not prevent the merchant from sending his own invoice to the customer, and if the merchant hands the customer an invoice for the sale of his services, there is no objection to displaying the cost of the added fees on the real price to the buyer as a total fee without detail, provided that this is done according to the difference in the displayed price and the cost price that Helpers added to the real price, and the merchant bears all responsibility for any other prices he displays in his invoice sent to the buyer that do not correspond to the price that was Display it on the platform.
Helpers offers merchants several other options if the merchant wants to offer the prices of his services without adding trade brokerage fees by subscribing to the packages that are displayed on the company's website www.helpersapp.ae and if the merchant joins the membership of any package, the prices entered by the merchant will be displayed only when adding to the service in ruminant on the Helpers platform, and the dues will be settled according to the policy of each package.
Payment methods on the Helpers platform
Buyers can pay the merchant's dues before purchasing a service through several approved methods in the application, the application will automatically transfer the user to the payment gateway. Helpers relies on the electronic payment process and does not accept any cash payment operations and does not receive any payments partially The buyer pays all the dues before obtaining the service, when Helpers sends the request to the merchant and the merchant agrees to provide the service, the buyer will be able to complete the payment process and the application will put the status of the order under the item in progress An item in progress or under procedure is a confirmation to the merchant that the Helpers platform has received money from the buyer and has become The merchant is obliged to complete the order process.
Settlement of receivables on the Helpers platform
The process of settling the amounts and sending them to the merchant will take place after seven working days for the total transactions collected during one day Helpers does not reserve funds for any investment purposes and the funds are transferred from the company's accounts directly to the approved merchants' account when it is registered Helpers will provide an account statement of the total merchant's dues through the application and will provide an account statement of the transferred funds through the approved email.
The merchant must understand well that the money transfer period is a period linked to third parties and is not related to Helpers transfers immediately after seven days directly and this period may change according to the policy of third parties The merchant will be notified of any amendments we receive from third parties, payment gateway officials or the bank responsible for the Helpers account.
Helpers has the right to add the option of early settlement to the plan subscribers as a privilege obtained by the subscriber merchant, in which case Helpers will pay the dues from its own account for completed transactions, provided that the amount received from the third parties is fully entitled to Helpers if Helpers settles the merchant's dues early from the Helpers account.
Dominant language
These Terms are available in Arabic and English. In the event of any discrepancy between the two versions, the Arabic version shall prevail.
Contact Us
For customer support, you can contact us via the Help Center available on the platform.