Ratification of the Convention
By accessing, connecting, using or creating an account on this Website and associated applications on iPhone , iPad, Android and any mobile application (hereinafter referred to as the "Platform"), including without limitation any services offered on the Platform, you acknowledge that you have read and understood the following terms and conditions (collectively, the "Terms"), which include these Terms, and the terms of our Privacy Policy available on the Website www.helpersapp.ae You further agree to abide by them and comply with all applicable laws and regulations regarding your use of the Platform. You acknowledge that these Terms constitute a legally binding and enforceable contract between you and HELPERS COMMERCIAL BROKERS SERVICES - SOLE PROPRIETORSHIP L.L.C. (hereinafter referred to as "Helpers", "Company" or "we", "us" or "us" any pronoun referring to us) with reference to the use of this Platform. Please read these terms before ordering any services from our app.

By accessing, using, browsing or registering on the Platform, you become a user of the Platform ("User" or "you"). You agree and undertake as a user to comply with the provisions of these Terms.

You are responsible for making all arrangements necessary for you to be able to access the Platform. You are also responsible for the familiarity and awareness of all persons who access the Platform through your Internet connection of these Terms and that they are bound by their application. By viewing, using, accessing, browsing or submitting any content or material on the Platform, you agree to these Terms as a binding legal agreement without any limitation or qualification. "You" or “they” includes any person or entity that viewes, uses, accesses, browses or displays any content or material on the Platform.

If you do not agree to these Terms, you will not be able to use the Platform. Helpers reserves the right to amend these Terms at any time without notice. You agree that each visit you make to the Platform will be subject to the Terms as presented, and your continued use of the Platform now or after amendments to these Terms confirms that you have read, accepted and agreed to be bound by those amendments.

Services

The platform enables its users who agree to be bound by the Terms to request their services from partners from service providers, service vendors, service providers and others that may be operated by third parties or affiliates (hereinafter referred to as "merchants", "service providers" or "independent service provider").

The objective of this platform is to provide a simple and convenient service to users, connecting them with merchants in the vicinity of their area for the purposes of matching the merchant service provider and the consumer of the service provided ("Our Service") in order to request a variety of service that includes various tangible and intangible services provided by service providers and merchants for a price (hereinafter referred to as the "Service"). Certain services, including but not limited to medical services available on our online platform, may be subject to certain purchase restrictions ("Restricted Services").

The interactive options available allow users to create and send orders with the click of a button. When you place an order with a merchant, Helpers acts as an intermediary to facilitate order fulfillment on behalf of that merchant through the platform as well as manage your experience during the order fulfillment phase. We created the platform to become a service store for its users.

Helpers does not sell, offer or interfere in any way with the production of any service provided by merchants. The advantages offered by this e-marketplace include the ability to search and find local merchants who provide these services to their addresses or at the place of their service activity, as well as enabling them to order them through this platform. Merchants must comply with local laws, systems, regulations and standards in force in the country relating to the preparation, sale, marketing and safety of services.

However, it is important for users to understand that Helpers does not independently verify credentials, representations, merchants' products, components or quality of any service, or merchant's compliance with applicable laws. Users must verify the information provided by merchants on the platform or as requested by users directly from merchants regarding the level of quality applied by merchants and the degree of trust in dealing with them as well as their compliance with applicable laws.

We reserve the right, but are not obligated to, impose restrictions or conditions on the sale of our Services to any person, geographic region or state. Due to the laws of some countries, we may not offer for sale certain services or restricted services. Any offer of any service on the Platform shall be void if prohibited by law.

Helpers does not guarantee in any way the quality of any service or the compatibility of any service with the provisions of applicable laws, nor does it guarantee that the list of services displayed on the platform will match what is provided to users.

 In addition, the merchant may acknowledge that the preparation of the Services complies with special criteria including (but not limited to) the standards of "health and weight loss services" or services that result in making a profit or loss decision, however Helpers is not obligated to make information about the components of the services or information about analysis and decision-making available on the platform. Furthermore, Helpers does not warrant that the services sold by merchants will be free from causes that may affect the business or health of the consumer, unless otherwise required by applicable laws. It is recommended that you contact the merchant before placing an order on our online platform, and Helpers does not independently examine or validate these undertakings.

Helpers and Merchants (as the case may be) reasonably endeavour to comply with such special instructions as you specify in relation to the Services. However, in some cases where this is not commercially feasible or reasonable, Helpers and/or merchants reserve the right to proceed with the preparation of the Service in accordance with standard operating procedures. Neither Helpers nor Merchants are responsible for the replacement or refund of an order that does not match your special instructions.

Helpers assumes no obligation or responsibility for any services provided by merchants if such services are unhealthy or cause injury or if they are otherwise unacceptable to users or do not meet their expectations in any way.

Users are solely responsible for verifying the accuracy of service delivery addresses, and Helpers has no obligation or responsibility for any incorrect addresses such as the one in question. The orderable merchant is solely responsible for the tasks of preparing and providing all services. Please note that the Merchant will spare no effort to meet and achieve the specified service time, however, the service execution dates may be affected by factors beyond the Merchant's control that cannot be guaranteed. We will notify you of any unforeseen delay in fulfilling the order.

Create an account on the platform

The user can create an account on the platform as well as specify his "username" and "password" which he sets himself. A "username" is a personal thing for a user and the same "username" may not be given to more than one user. The "password" is known only to the user. The user can change the password at any time. The user is solely responsible for choosing and securing the password. Helpers assumes no liability in relation to any problems that may arise as a result of the use of the password. Helpers informs the User by e-mail of promotions that apply in the User's surroundings and from which he may benefit. The Helpers platform may share your username and password with third party companies for the purpose of providing our service, for example, the phone number and location coordinates may be shared with the merchant who deals with the tangible services to provide them to you in order to ensure the speed and accuracy of the provision process. The user must enter the username and password in order to access services that require the creation of an account on the platform. This process is called "logging in" to the platform.

By using this platform, you undertake that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your user data file on the platform or by contacting us, and you agree not to impersonate any other person or entity or use a false name or name that you do not have permission to use.

You are not allowed to register multiple accounts for use by the same person. Violation of the provisions of this clause may result in the closure of your accounts. Users' passwords must be kept confidential at all times as well as not shared or disclosed to anyone. You are responsible for activities and orders placed or placed through your account. If you become aware or suspect that someone has learned your password, you must contact us immediately through the means of communication available on the Company's website.

www.helpersapp.ae

You may not use the Platform for any unlawful or unauthorized purpose and this includes but is not limited to the following:

  • Distribute or provide any material that is unlawful, defamatory, abusive, threatening, harmful, obscene or otherwise objectionable. Transmit any material or provide any service that constitutes a criminal offence giving rise to civil liability or otherwise in contravention of the provisions of any laws, regulations or codes of practice.
  • Interfere with the use of any other persons or their use of the services of the Platform.
  • Destroying, disabling or obstructing the operation of this platform or attempting to gain unauthorized access to this platform or connected networks by means of hacking, spoofing or other similar means.
  • We expect any device to have only one user account. We may allow the Services to be provided in such cases but will not allow the use of promotions.
  • If you want to delete your account, please contact us via the chat feature available through the platform to submit a request.

How to submit a service request

Once you have selected your service from the list of your chosen merchant, you will get the opportunity to place your order by clicking on the "Checkout" button ("Order"). Please note that it is important that you validate the information you enter and correct any errors before pressing the "Pay" button because once you press this button, errors cannot be corrected. When you place your order, the platform starts processing your order, and we will send you an email and a message on the last page stating that your order has been received and sent successfully to the merchant. In the event that you do not authorize any payment you make, you will return to the previous page on the Platform without any obligation we incur in relation to the provision of the Services.

Service Cancellation

You can cancel any order and get a full refund until the time the order is accepted through the merchant. If you need to cancel the order after it has been accepted by the merchant, please contact us via the chat feature available on the platform for the purposes of canceling the order. Helpers reserves the right not to issue refunds in whole or in part if you have cancelled the order after it has been accepted.

The order may be subsequently cancelled by the merchant after you have received confirmation that it has been sent to the merchant. Helpers and our merchant partners reserve the right to cancel any order both before or after its acceptance and we will notify you immediately of any such cancellation. Your service history will only keep your services that have been successful, and in the event of an online payment failure, the service amount in your account will be returned to the original source of the payment account which will be made within 7-14 days depending on your bank's policy.

Service Request Fulfillment

You understand that the service available by Helpers may vary from region to region. When you enter your implementation address on the Platform, you will see the list of providers that we make available to you at that time. Service Provision Areas may be subject to expansion, downsizing or change depending on circumstances such as weather, traffic, force majeure or otherwise.

Execution time

Helpers is obligated to execute your request to the fulfillment address you have provided. An estimated execution time will be sent to you through your confirmation email as well as on the Services Follow-up page. However, execution times vary depending on some uncontrollable factors (e.g. size and type of service, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You can view the remaining execution time for an order by clicking on the "My Services" box on the platform. You acknowledge that the execution time we provide is only discretionary and that Helpers may execute it before or after it. To ensure that you do not lose the option to provide any service, you must ensure that you or anyone else is at the fulfillment site to fulfill the order once the order has been placed.

Unsuccessful or incomplete implementations

Without prejudice to any other provisions of these Terms, in cases where we seek to fulfill an order but are unable to do so for reasons attributable to you, including but not limited to:

  • No one was present or available to fulfill the order.
  • Inability to communicate with the customer despite attempts to reach him via the phone number provided by him.
  • Lack of a proper or sufficient port for successful order execution.
  • Lack of a suitable or secure place where the request is executed.

We will communicate with you, among other means, via call, message through the application or email to inform you of the unsuccessful execution of the order as well as the next steps. In such cases, Helpers reserves the right to cancel the order without refunding or compensating you for the order.

No-show cancellation

If you are still unable to contact or fail to receive the order within a reasonable period of time from the time the service outlet arrives at your address, Helpers reserves the right to cancel the order without refunding or reimbursing you for the order.

Faulty, missing or defective services

If you discover any problem with your order when fulfilling the order (e.g. the service is incorrect or defective and incomplete), please contact customer support immediately via the chat feature available in the application. In some cases, Helpers may request photographic proof and/or additional information to duly verify any issue with your application. If we determine that the condition or quality of the order and/or services you have received is not satisfactory, we will reimburse you for your order or parts thereof.

Delay in implementation

If your order is long delayed beyond the estimated processing time, please contact customer support immediately via the chat feature available in the app. In some cases, Helpers may request additional information to duly verify any issue with your order. If we determine that the order executed has been overdue, we will compensate you for your order.

Personal Receipt Process

If available as indicated on the Platform, you have the option to receive your order in person directly from the Merchant's premises ("Personal Delivery") instead of having the order executed to you. A confirmation email will indicate when you personally receive the Service ("Delivery Time"). The merchant will prepare the order by the time of delivery. There may be a reasonable amount of delay in some cases. The Merchant agrees to book the Service for you at its premises for a reasonable period of time not exceeding (30) minutes from the time of receipt (the "Reservation Period") without the Merchant being obligated to provide the Service to you if you fail to receive your order in person during the Booking Period.

Responsibility for personal receipt of the Service

If there are unreasonable delays in receipt of the Service caused by you, you assume the risk of any malfunction, loss of the Services, deterioration in their quality or change in condition (such as changes related to lack of time and venue related to the completion of the Service). In this case, you are not entitled to a refund or exchange for other services. You are solely responsible for reviewing the Services when you receive it in person and are obligated to report any problems and/or deficiencies with the Service that you discover to the Merchant selling the Service in his capacity as the person responsible for receiving messages for Helpers prior to the Merchant's departure.

Responsibilities

The user agrees and undertakes the following while using the services of the platform:

  1. The information provided to us is correct. The user is the sole party responsible for any loss that may arise due to any incomplete or inaccurate information (such as forgetting the password) in which case the user's account may be subject to cancellation.
  2. The user is solely responsible for all ideas, opinions and personal data mentioned by the user while using the platform services, all files uploaded to the platform and personal information sent, and the Helpers platform does not bear responsibility in any way for these files and not to access any services provided unauthorized on the platform and in any way other than those specified by the platform; not to change the program in any way; not to use the program that has been indicated to be changed; and to compensate the Helpers platform For all material and moral losses in the event of the user's non-compliance with the above materials. The Helpers platform is not responsible for any damages that may arise from the reading of any user's data by any unauthorized persons, and for sending any messages that contain threats, immoral and racist material, violating the laws in force in the United Arab Emirates and international conventions, and any correspondence, addresses and titles published in the context that should not conflict with the rules of public morals, good morals and laws, and from harassing and/or threatening other users, or any of the platform's live chat employees, To act in a manner that affects the use of the Services by other users, to publish, print, distribute or circulate any immoral, inappropriate and illegal materials and information that may damage the names of any persons or institutions, to advertise, sell or offer for sale any Services, to engage in any activities such as conducting a survey, competition or sending serial messages, and to send any information or programs that may damage the information or programs contained in the Other users' computers.
  3. All records or materials obtained using the services of the Helpers platform fall within the scope of the user's consent, as the user is fully responsible for any damages, loss of information or any other losses that occur due to it in the user's computer, and the user may not claim any compensation for any losses arising from the use of the service, and not to use the platform services for any commercial and advertising purposes without obtaining the consent of the Helpers platform to do so. Helpers may monitor all systems at any time or continuously.
  4. The platform may use its system for commercial purposes, and not to send any legally prohibited information by mail and circulate any emails that it does not have permission to send, such as chain messages, malware, etc., in order not to record and misuse any personal data of others, and the user himself is responsible for all types of work carried out under the name of "username", this, and customers must pay the service fees that were notified in advance at the time of delivery of the products; otherwise the delivery will not take place Services to customers and not to access the Platform or Services using a third party account/registration without the express consent of the account holder; not to use the Platform for illegal purposes; not to commit any violating acts on the Platform or in connection with the content on the Platform; not to use the Platform to engage in commercial activities other than using the services of the Helpers Platform; in addition to not copying any content, including, but not limited to, the content of the merchant list and third-party reviews, for republication in print. or online; not to create reviews on the merchant listing or to publish any blog posts for any commercial purpose or any purposes or intentions that are not in good faith consistent with the purpose or spirit of the platform; not to attempt unauthorized access to other computer systems from or through the platform; not to interfere with how another person uses and benefits from the services of the platform or another entity uses the platform and benefits from the platform services and does not upload or transmit viruses or other harmful files disruptive or destructive; and/or not disable, interfere or otherwise damage or violate the security of the Platform or any services, systems resources, accounts, passwords, servers or networks connected to or associated with the Platform or affiliated Platforms or accessible through that Platform or affiliated Platforms or associated with them (including those of our merchant partners).
  5. All minor users in the country in which they reside must obtain permission from their guardian or guardian, and be subject to direct supervision by them to use the platform. If you are a minor, your parents or guardian must read and agree to this Agreement before you use the Platform. The credit or debit cards used to place orders through the online payment gateway on the platform must be owned by the user. Otherwise, the user must obtain legal permission from the cardholder to carry out the transaction he wants.
  6. To purchase restricted services, you must have reached the prescribed legal age. We and/or merchants, as the case may be, reserve the right to: (1) require valid proof of your age (e.g. ID card); (2) refuse to provide the Service if you are unable to prove that you are of legal age; (3) require a valid prescription (if medical services are requested); and (4) refuse to provide the Service to anyone for any reason.

User Materials

Other than personally identifiable data (referred to as "Personal Data") covered by the Platform's privacy policy, any material you submit or post on this Platform is non-confidential and non-private, and the Platform will not bear any obligations with respect to such materials, and the Platform and any person we appoint are free to copy such materials and all data, images, audio clips, texts, and other things contained therein, and all commercial or non-commercial purposes, as well as disclosure, distribution, integration and use in any other way.

Therefore, you are prohibited from posting, uploading or transmitting to or from this Platform any material that:

  • Violate any applicable local, national or international law that is illegal or fraudulent that represents unauthorized advertising; or contains viruses or other malware.
  • You may not misuse the Platform (this includes acts of piracy).
  • Any comments or ratings you submit through the Platform must not contain any defamatory, offensive or offensive material that promotes violence or discrimination that violates the intellectual property rights of another person that violates any legal duty of a third party (such as a duty of confidentiality) that promotes illegal activity or violates the privacy of others that gives the impression that we originally issued them or are used to impersonate another person or misrepresent your relationship with another person.

The prohibited acts listed in the above paragraphs are not exclusive. You will pay to the Helpers Platform all costs and damages incurred by the latter due to your violation and violation of any of these restrictions. Helpers will cooperate with any court or law enforcement authority that requests or directs us to disclose the identity or location of any person posting material contrary to the foregoing paragraph.

Acceptable Use Policy

You may not access or use the Platform for any purpose other than the purposes for which this Platform was created. The Platform is for personal use only and may not be used in connection with any commercial endeavors except those that have been specially approved or approved by the Platform. In the event that the User commits any prohibited activities, the Company has the right to suspend, block or close the User's account and block their access to log in to the Service.

Prohibited activities include but are not limited to:

  • Activities that violate any law, statute, decree or regulation.
  • Activities that violate the applicable laws or regulations for the provision of services related to sorcery, fraud and money laundering.
  • Activities that infringe copyright, trademark, publicity, privacy, or other proprietary right under the laws of the account owner's country.
  • Any illegal services or activities, including encouraging, promoting, facilitating, or directing others to engage in illegal activities.
  • Payments made to and from any sanctioned country. As well as businesses or companies that are established with persons subject to international/local sanctions, or who are suspected or convicted of terrorism, financial crimes or any other crime.
  • Provide false information related to the customer's identity or business activities.
  • Any service or activity that finances terrorism.
  • Any services that include the promotion of drugs, steroids, certain controlled substances or other products, or that contain tetrahydrocannabinol, cannabidiol or any other similar substance, or any activity related to narcotic substances that pose a risk to consumer safety.
  • Services or activities involving the media and the press, which may be considered discriminatory, hateful, racial, exploitative, or incite harassment, bestial relationships, mutilation or violence.
  • Service-related activities where the service provider collects money on behalf of others as a payment service provider, cheque cashing entities, foreign exchange service providers, money transfer operators, traveler's cheques or money orders.
  • Activities including services related to ammunition, explosives, defensive weapons and tools, weapons, counterfeit weapons services, gun spare parts services, related or hunting parts or accessories, or weapons manufacturing/distribution services.
  • Services related to sharing hospitality times or issuing visas.
  • Promote or advertise services other than your own without proper permission to do so.
  • Collection of funds without a license when it is mandatory within the jurisdiction of the account holder.
  • Multi-level marketing programs, network sales, array programs, inbound and inbound marketing over the phone or other similar programs that include pyramid schemes and Ponzi investment plan.
  • Gambling, betting activities, casinos, lotteries, prize lots, limited bidding, services related to fantasy sports, predicting sports results, selling "chips" or usable vouchers of value associated with such services, or certain games involving purchase transactions.
  • Programs or services related to wealth cycles, wealth raising, or gambling.
  • Factoring, lending, investment services, financial services, escrow services, mortgage or mortgage shops.
  • Private business portals and businesses specializing in warning messages, liquidation or power of attorney services.
  • Buying or selling stocks, bonds, securities, options, futures, binary options, investment interest in any entity or property, services related to withdrawal, debt consolidation, insurance brokers, payday lenders, medical collections, scholarship programs, payment protection insurance, currency exchange, or foreign exchange (Forex) trading activities.
  • Adjustment chips (e.g. to modify the gaming booth for the use of productless hardware or software).
  • Unlicensed ticket agencies and ticket resales.
  • Fake services.
  • Unacceptable, abusive, inappropriate, harassing, threatening, embarrassing, pain, vulgar, hateful, racial, racial, ethnic, sexually abusive, or other inappropriate behavior towards Helpers staff.
  • Prominent political figures of prestigious status.

Helpers reserves the right, but is not obligated, to take any or all of the following actions (without limitation to other actions):

  • Investigate an allegation that any content posted on the Platform does not comply with these Terms and the Platform decides in its sole discretion to remove or request removal of the Content.
  • Remove content that is offensive, illegal, disruptive, or otherwise incompatible with these provisions.
  • Monitor, edit or disclose any content available on the Platform.
  • Modify or delete any content posted on the Platform, regardless of whether such content violates these Terms or not.
  • Cancel and/or suspend any order, deactivate or terminate your account in its sole discretion if you reasonably suspect or detect fraudulent behavior or activity associated with your account and/or your order and/or any of the reasons mentioned in Section 4 of these Terms.

Permissions granted to Helpers

The Helpers Platform may temporarily or completely stop the system from operating at any time, and Helpers shall have no liability to Helpers users or any third party for the temporary or complete cessation of operation of the system.

Your username and password must be viewed and approved by registered users. Helpers may prevent its customers who have created accounts on the platform from creating new passwords or from using their old passwords for an indefinite period of time as Helpers deems necessary.

Helpers does not warrant that its services will be delivered on time in a safe and complete manner, that the results that will arise from the use of or reliance on the services will be correct, and that the level of quality of the services will meet expectations.

Helpers has the right to create a backup copy of and delete any or all files and messages provided by users while using the Services during certain periods of time as Helpers deems appropriate. Helpers is not responsible for backup creation and deletion.

Helpers owns the copyright arising from the ownership of information, documents, software, designs, graphics, etc. that it itself creates and/or purchases from abroad. Helpers sales are limited to the services available and available in the merchant listings displayed on the Helpers Platform. Helpers is not responsible for any service requested and cannot be fulfilled by the merchant provider due to unavailability.

The Helpers Platform has the right to publish any information, documents, software, designs, graphics, etc. (such as messages, notices, reports, news and files published on the bulletin board) created by the user and uploaded to the system by users and/or transferred to another place within the platform as Helpers deems appropriate. This information may be copied and/or disseminated by other users, in which cases users may not request any privilege fees from Helpers.

The obligation to change the price information and specifications of the services that are available for sale through the Helpers platform belongs to companies that have cyber dealers within Helpers. In the event of any incorrect information regarding the price and specifications of the Services, Helpers may correct the error by canceling the order.

The Helpers Platform may direct the User to other platforms. In this case, the User agrees that Helpers shall not be held responsible for the context of the content of the Platforms that the User may access via the Helpers Platform.

Helpers may at the appropriate time change the Services for which no account creation is required to form a form that requires the creation of an account. Helpers may provide additional services, partially or completely change some services, or convert them to a paid service.

This platform may not be available at certain times for maintenance and efficiency purposes. Although we will spare no effort to inform users in advance that no service is available for use, this is not guaranteed and we reserve the right to change or withdraw the service at any time.

Basic principles of evaluation service and adding comments

The approval of the evaluation service and the addition of comments is subject to the following criteria:

  • Commentators should have first-hand experience with the merchant provider.
  • Acceptable Content.

Helpers does not endorse comments posted on the platform. The range of possible grounds for refusal is as follows:

  • Aggressive language: obscenity, abuse, racism and hateful language in our interactive sections .
  • Content that is irrelevant or does not express the topic.
  • Racial discrimination on grounds of religion, race, sex, national origin, age, marital status or disability.
  • References to any illegal activity or references that are not related to the traditions and values of society.
  • Conflicts of Interest: Competing merchants are not allowed to post negative reviews on the platform.
  • Any violation of the foregoing may lead to permanent removal and deletion from the platform.
  • Allegations of violations of the Health Law.
  • Outdated and inappropriate information.
  • The comments are not endorsed by the Helpers platform.

Helpers does not endorse such comments, and the comments do not represent the views of Helpers, our parent company or affiliates. Helpers assumes no responsibility for any opinion, claims, liabilities or losses arising from any use of the platform, or the information available and available on it.

Comments are owned by Helpers

The Helpers platform has the comments exclusively and permanently. It has the right to reissue, modify, translate, transmit and/or distribute all materials relating to opinions. Helpers has no obligation to pay the author or anyone else for such comments.

Termination of the Agreement

Helpers has the right to terminate, suspend or delete your account or permission to access or use the Platform, including the services we provide to you in connection with requesting services, for any reason, including but not limited to, if Helpers Platform in its sole discretion deems your use unacceptable or in the event of any breach by you of these Terms. When required, it will give you the opportunity to clarify your position, prior to any termination, suspension or deletion of your account.

Restrictions on non-personal, non-commercial use

You agree that the consequences of commercial use or republication in connection with any content or information of the Helpers Platform may give rise to substantial monetary compensation that may not amount to adequate or appropriate compensation and that Helpers will be entitled to temporary and permanent compensation for the prohibition of such use.

Refund Policy

The Helpers platform takes user satisfaction seriously and is not compromised. In case of any issues related to your request for services, you can contact the Helpers platform through online chat and we will provide you with forms of assistance. In appropriate cases, if Helpers has already sent the invoice on behalf of the Merchant, Helpers will refund in whole or in part. In the following cases: If you do not receive your order, you can request a full refund, and if part of your order is lost, you can issue a partial refund request. In each case, we will take into account the relevant factors that represent the details of the application, and will spare no effort to satisfy and satisfy you. You will receive refunds via the source and the original method of payment.

Price & Payment

Once your order is accepted, such acceptance constitutes an agreement between you (as the user) and the merchant. The merchant is solely responsible for such request. Cash payments are made directly to the merchant upon receipt for order fulfillment.

Helpers does not provide any payment services either to you or to third parties. All payments are made online through your issuer/payment service provider and payment service providers in partnership with Helpers.

Prices are displayed on the Platform in the local currency applicable in the country and are subject to applicable tax. You accept that the prices and offers available on the Platform may differ from those offered by merchants elsewhere (this includes their websites, mobile applications or service outlets).

The way we display prices for services may vary depending on the merchant and subject to applicable laws and prices on our platform. The prices and additional fees indicated on the platform are the same as when they appear in each order, and may be subject to change later. Helpers reserves the right to charge for our services as we deem necessary and in the best interest of our business.  It also displays details of prices and additional charges before payment. By placing an order, you agree to all amounts, additional fees and the final "total" amount offered to you.

Payment Methods

When using your account as a payment method, you can choose from several payment methods according to what is available and indicated on the platform.

Helpers reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. If you choose to pay by electronic payment method, the payment will be made by our third-party payment service provider(s). With your consent, your credit/payment card details will be stored with our third-party payment service provider(s) for future order purposes. Your credit card or payment details are not saved with Helpers.

You need to make sure that you have enough money in your credit or debit card to pay when ordering. To the extent necessary, Helpers is responsible for payments made through our Platform including refunds, refunds, cancellations and dispute resolution, provided they are reasonable, justified and in accordance with those Terms.

At the time of payment of the account, please read the applicable payment terms linked to them and read the clearance carefully before using any payment method.

Validity of Helpers Records

In disputes that may arise in connection with these Terms, the User agrees, represents and warrants that any entry in the books, microfilm, microfiche or electronic records constitutes valid, binding, absolute and exclusive evidence, which article incorporates among its clauses the characteristics of the Evidence Contract and that the User waives in advance all objections made with respect to the specific Helpers records and the right to swear an oath with respect to the fact that such records are kept in the correct form.

Prevailing Law and Jurisdiction

These Terms shall be governed by the laws of the United Arab Emirates. Disputes arising in connection with the Platform Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

Separation of contract clauses

If any part of these Terms is deemed illegal, void or for any reason unenforceable, that part shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions of these Terms. No waiver by us shall be construed as a waiver of any prior or consequential breach of any provision of these Terms.

licensing

Helpers grants you permission (which may be revoked at any time and for any or no reason) to visit the Platform and to upload and send an email, participate via social networks or print individual pages of the Platform in accordance with these Terms, and only for your personal, non-commercial use, provided that you do not remove any trademark, copyright or other notice contained in those pages. No other use is authorized.

For example, you may not integrate, collect, store, or store information, content, or other materials in any database. You may not modify, copy, distribute, republish, transmit, display, perform, reissue, publish, reuse, resell, license, create derivative works from, transfer or sell any information, content, materials, software or services obtained from the Platform except as specifically referred to above. Except as specifically authorized by Helpers, you may not use deep linking in your dealings on the Platform for any purpose or access the Platform manually or using any robot, spider, network crawler, extraction software, automated process or device to scrape, copy or monitor any part of the Platform or any information, content or material available on the Platform. Helpers reserves its legal and statutory right against any person or company that violates this paragraph. You may not link to or frame any pages on the Platform or any content contained herein, in whole or in part, without Helpers' prior written consent. You may become a "follower" of the Platform and share links to the Platform via the Social Media Technology Reference on the Platform. The Company reserves any rights not expressly contained herein.

Intellectual Property Rights

All trademarks, logos, images and service marks, including these Terms contained on the Platform or in our marketing materials, are the intellectual property rights of Helpers and/or third parties who have authorized us to use those special rights (collectively, the "Intellectual Property"). You may not use, copy, reissue, republish, upload, publish, transmit, distribute or modify that Intellectual Property in any way without our express prior written consent. Use of intellectual property rights, including but not limited to Helpers trademarks and the copyright of the Helpers logo, on any other website not endorsed by us is strictly prohibited. Helpers will exercise intellectual property rights to the fullest extent under the law, including criminal prosecution. Helpers does not warrant or warrant that your use of the materials displayed on the Platform will not violate or constitute an exploitation of any third party rights not owned by Helpers or its affiliates. You are solely responsible for the use of any materials on the Platform.

Shareholding License

By posting the Submissions in any section of the Platform, you automatically grant, represent and warrant that you may grant Helpers an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully paid-up worldwide license to use, copy, publicly execute, display, reformaat, translate, or quote such Contributions (in whole or in part) and distribute such Contributions for any purpose, commercial purpose, advertising, or otherwise or in connection with the Platform. or promotion, for the purposes of preparing derivative works from these contributions or incorporating them into other works, and granting and authorizing sub-licenses in accordance with the foregoing.

Helpers shall have the right in its sole and absolute discretion to: 1) edit, modify  or otherwise change any Contributions or 2) reclassify Contributions to place them in appropriate locations  or 3) pre-offer or delete any Contributions that are found to be inappropriate or otherwise breach this Agreement.

Links to and from other platforms

In appreciation of you, the platform provides links to other websites or applications. Some of these websites/apps may be affiliated with Helpers while others may not. Helps is not responsible for the content contained in any website/application pages created and maintained by institutions independent of Helpers. You are solely responsible for visiting third party websites/applications. Helpers has no control over the pages of third party websites and cannot guarantee the accuracy, completeness or timeliness of the information on pages of third party websites. Your use of that information is voluntary, and reliance solely on that information should only be made after independent review. References to commercial products or services on third party website pages do not constitute and do not imply confirmation by Helpers. By using the Platform, you acknowledge that Helpers is not responsible for the availability or content posted on or through the pages of any third party's website.

Limitation of Liability

To the extent permitted by law, Helpers provides this Platform and the Content on an "as available" or "as is" basis, and we make no representation or warranty of any kind, express or implied, as to the Content or availability of this Platform, that it will be timely accurate or error-free, that such defects will be fixed or that the Platform or the server that provides it does not contain any viruses or other harmful elements. Subject to the preceding paragraph, Helpers, their directors, employees, agents, officers or contractors shall not be liable for any direct, indirect, special or consequential losses or damages (including without limitation, damages resulting from business loss or loss of profit), which may arise from contract, tort or otherwise arising from the use of or inability to use this Platform. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence by us, our agents or employees.

Merchants are solely responsible for the processing of the Services and the condition and quality of the Services sold to you. In cases of receipt of the Service by the Merchant, Merchants are responsible for the performance of the Services Helpers shall not be liable for any losses, damages, expenses, costs or charges arising out of your contractual relationship with the Merchant.

Compensation

You hereby agree to indemnify and hold Helpers and its parent companies, subsidiaries, subsidiaries, agents, directors and other employees harmless from any claim, suit or damage (whether direct, indirect or consequential), including reasonable attorneys' fees, caused by any person in connection with your use of the Platform or your documentation or any alleged infringement of intellectual property rights or any other rights of any person or entity relating to the Platform, your breach of the provisions of these Terms and any act or omission relating to on the platform.

Amendments

Helpers may at any time modify these Terms in its sole discretion, and the amended Terms shall be effective immediately upon posting pursuant to the provisions of applicable laws. You are solely responsible for reviewing these Terms on a regular basis. If you do not accept the amended Terms, whether in whole or in part, you must stop using the Platform and/or any of its services immediately.

Disclaimer

Information, content, services and materials available through the App (whether provided by Helpers or yours) All minor users in the country in which they reside must obtain permission from their parent or guardian, and be under their direct supervision to use the Platform. If you are a minor, your parents or guardian must read and agree to this Agreement before you use the Platform. Credit or debit cards used to order services must be through the payment gateway Online on the platform is owned by the user. Otherwise, the user must obtain legal permission from the cardholder to carry out the transaction he wants.

or from other users, other affiliates or third parties), including, but not limited to, requests for services, documents, text, images, graphics, audio clips and videos are provided "as is" and "as available" without warranty of any kind either express or implied. To the fullest extent permitted by law, Helpers disclaims any express or implied representations and warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement or virus-free and implied representations arising out of dealing or performance.

Dominant language

These Terms are available in Arabic and English. In the event of any conflict between the two versions, the Arabic version shall prevail.

Contact Us

For customer support, you can contact us via the help center available on the platform.