Privacy Policy for "Helpers App" and "Helpers - Vendors"
At "Helpers App" and "Helpers - Vendors," we consider the privacy of our users to be of utmost importance. This policy aims to explain how we collect, use, personal information of users within the apps. By using these apps, you agree to our privacy practices and consent to the collection, use, and disclosure of your personal information as described in this policy.
Information Collection:
User Data policy
Personal Information, We collect personal information such as your name, email address, contact details and User's Image, photos, and Approximate location and User IDs and Address and Phone number and Other info and payment information.
- User Image Information: we collect user image information, which may include profile pictures provided by users. This information helps personalize user profiles and enhance the user experience within the apps.
- Emails: We also collect emails exchanged within the "Helpers - Vendors ,Helpers - App " platform for communication purposes and to improve customer support.
- Device or Other IDs: We may collect unique identifiers associated with your device or other identifiers, to enhance your user experience, personalize content, and improve our services.
-Files and Documents: in certain cases where provide digital services through our platform, we may require users to upload specific files or documents related to their service requests. These files may include project briefs, design files, or any other information essential for facilitating the digital services. and The vendor also responds to the user with a document
- Crash Logs: When using our apps, in the event of a crash or error, the app may automatically generate crash logs. These logs contain technical information about the crash, such as the type of device, operating system version, app version, and the sequence of events leading to the crash. We collect crash logs to diagnose and resolve issues, enhance app stability, and improve the user experience.
For "Helpers - Vendors" :
In addition to the data mentioned
precise location: At "Helpers - Vendors" we use precise location to track the vendor and provide our services efficiently and accurately. This information is collected to enhance user experience and deliver relevant services to both users and vendors. We respect the privacy of your precise location, and you can choose to enable or disable location sharing through your device or app settings.
The precise location is used solely for specific and non-intrusive purposes related to the services we provide, and it is not sold or shared with any external parties. You can modify your precise location preferences at any time by controlling your device or app settings.
Real-Time Tracking Feature:
"Helpers - Vendors" utilizes a real-time tracking feature
This feature involves the use of precise location data to track the vendor's location during service provision
To enable the user to track the vendor from "User app".
Files and Documents: We collect files and documents uploaded during the registration process for "Helpers - Vendors" platform. These files and documents may include identification documents, business licenses, certifications, or other relevant information required for verification and approval as a vendor on our platform.
Use of Information:
We use the data collected, including personal information, to provide and improve our services, customize user experiences, and offer customer support. The data collected is essential for enhancing app functionality and ensuring a seamless user experience on "Helpers - Vendors" and "Helpers - App" platforms. Additionally, we may use this information to communicate with you regarding app updates, relevant notifications related to your use of our apps.
Information Sharing:
We do not sell or trade your personal information to third parties. We may share information with our service providers and partners who assist us in delivering the services, but this is done for specific and reasonable purposes and in compliance with security and confidentiality.
Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience and collect information about your usage patterns.
Delete account:
You can easily delete your "Helpers App" and "Helpers - Vendors" account within the app itself.
When accessing personal information and selecting "delete account", and then confirming the deletion request. Your account and all collected data will be deleted.
Information Security:
Rest assured that we handle your data with the utmost care and take all necessary measures to maintain its security and confidentiality. Your data is used solely for the purposes specified in this Privacy Policy and to ensure that our apps function effectively and meet your needs as a user or vendor.
We take reasonable security measures to protect your personal information and maintain its confidentiality.
User Rights:
Users have the right to request access to their personal information, as well as to correct or delete it and object to its use in certain cases.
Contact Us:
If you have any inquiries or concerns about the privacy policy for "Helpers App" and "Helpers - Vendors," please contact us via email at info@helpersapp.ae
Updates to Privacy Policy: We may update the privacy policy from time to time. Any updates will be published on this page, and we encourage you to review it regularly for the latest information.
By using "Helpers App" and "Helpers - Vendors," you agree to the terms and practices of our current privacy policy. We appreciate your trust in us and promise to protect your privacy and personal information with utmost seriousness.
Responsible Entity:
Account Owner's Name: SAIF TOWAILI KHADOUM TOWAILI ALNUAIMI
App Developer Name: Helpers Mobile App.